fb008 Privacy Policy

This Privacy Policy applies to all personal data processed by fb008 in connection with your use of the fb008 online casino platform, including the website at fb008.club, all associated game interfaces, the cashier and payment systems, customer support channels, and any promotional or loyalty programme features (collectively, the "Platform").

By registering an account with fb008 or by continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the fb008 Platform and close your account.

This Policy should be read alongside the fb008 Terms & Conditions, which govern your use of the Platform. In the event of any inconsistency between this Policy and the Terms & Conditions on a privacy matter, this Policy shall prevail.

fb008 acts as the personal information controller ("PIC") for the personal data collected through the Platform, as that term is defined under the Philippine Data Privacy Act of 2012. As PIC, fb008 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

fb008 has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with the Data Privacy Act and this Policy. Contact details for the DPO are set out in Section 14 of this Policy.

fb008 collects the following categories of personal data:

fb008 does not intentionally collect sensitive personal information as defined under RA 10173 (such as health data, religious beliefs, or political affiliations) unless specifically required for regulatory compliance purposes such as responsible gaming assessments.

fb008 collects personal data through the following channels:

• Direct provision: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and analytics tools when you use the Platform. See Section 11 for our Cookies policy.
• Third-party sources: Identity verification data from PAGCOR-approved KYC service providers; transaction data from payment processors (GCash, PayMaya, BPI, BDO, Metrobank); fraud prevention data from security service providers.

fb008 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your fb008 account, including login authentication and account recovery.
• Identity verification (KYC): Verifying your identity and age (21+) as required by PAGCOR regulations before processing withdrawal requests or granting access to certain features.
• Transaction processing: Processing deposits and withdrawals through your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank).
• Regulatory compliance: Meeting fb008's obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account compromise, and other security threats.
• Responsible gaming: Monitoring gaming behaviour to identify signs of problem gambling and administering self-exclusion and account restriction tools.
• Customer support: Responding to your enquiries, resolving disputes, and improving support quality.
• Platform improvement: Analysing usage data to improve game performance, user experience, and platform features.
• Marketing communications: Sending promotional offers and updates where you have opted in to such communications. You may withdraw consent at any time via account settings.

fb008 processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act of 2012:

• Performance of a contract: Processing necessary to provide the fb008 gaming services you have contracted for, including account management and payment processing.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA obligations, and other mandatory Philippine regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement — balanced against your privacy rights.
• Consent: Processing for marketing communications and optional features, where your specific, informed, and freely given consent has been obtained. Consent may be withdrawn at any time without detriment to your account.

fb008 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following circumstances:

• Payment processors: We share necessary financial and identity data with GCash, PayMaya, BPI, BDO, and Metrobank to process your transactions. These parties are bound by their own privacy policies and Philippine data protection regulations.
• KYC and verification providers: Approved third-party identity verification services process your submitted identity documents for KYC purposes. All such providers are contractually required to maintain confidentiality and data security standards equivalent to those described in this Policy.
• Regulatory authorities: fb008 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive.
• Fraud and security partners: Anonymised or pseudonymised technical data may be shared with security service providers to detect and prevent fraud and abuse.
• Corporate transactions: In the event of a merger, acquisition, or restructuring of fb008's business, personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

All third-party data processors engaged by fb008 are subject to data processing agreements that require them to process personal data only on fb008's instructions and in accordance with applicable Philippine data protection law.

fb008 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention requirements:

• Active account data: Retained for the duration of your active fb008 account relationship.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required under AMLA and PAGCOR recordkeeping regulations.
• KYC documentation: Retained for a minimum of five (5) years from the date of account closure or the date the documentation was provided, whichever is later.
• Support and communications records: Retained for two (2) years from the date of the interaction, or longer where required for ongoing dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Data that is no longer required for any lawful purpose is securely deleted or anonymised in accordance with fb008's data disposal procedures.

fb008 implements technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the fb008 Platform.
• Hashed storage of account passwords — fb008 does not store passwords in plaintext.
• Two-factor authentication (2FA) available to all registered players as an additional account security layer.
• Access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Incident response procedures for detecting, reporting, and responding to personal data breaches in accordance with NPC notification requirements.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. fb008 cannot guarantee absolute security but commits to implementing industry-standard protections and responding promptly to any security incidents.

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by fb008:

• Right to be informed: The right to be told what data we collect, why, and how it is used — as set out in this Policy.
• Right of access: The right to request a copy of the personal data fb008 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to fb008's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to damages: The right to be indemnified for damages sustained as a result of inaccurate, incomplete, or unlawfully processed personal data.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, contact fb008's Data Protection Officer as described in Section 14. fb008 will respond to all valid data subject requests within thirty (30) days of receipt.

fb008 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit fb008.club. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function, including login session management and security tokens. These cannot be disabled without impairing Platform functionality.
• Performance cookies: Collect anonymised data on how visitors use the Platform (e.g., pages visited, error encounters) to help us improve user experience.
• Functionality cookies: Remember your preferences such as language settings and game lobby view options.
• Analytics cookies: Measure Platform traffic and usage patterns on an aggregated, anonymised basis.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the fb008 Platform. fb008 does not use third-party advertising or behavioural tracking cookies.

The fb008 Platform is strictly intended for individuals who are 21 years of age or older, in compliance with PAGCOR regulations. fb008 does not knowingly collect personal data from persons under 21. If fb008 becomes aware that an account has been registered by or on behalf of a minor, the account will be immediately suspended, all associated personal data will be securely deleted, and any deposited funds will be returned in accordance with applicable regulations.

Parents and guardians who believe that a minor has registered an account with fb008 are encouraged to contact support immediately via live chat or at the email address in Section 14.

fb008 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform features. Material changes will be communicated to registered users via the email address or mobile number on file at least fourteen (14) days before the changes take effect. The most recent update date is displayed in the header of this Policy.

Your continued use of the fb008 Platform following the effective date of any updated Policy constitutes your acceptance of the changes. If you do not agree with any changes, you should close your account before the effective date.

For questions, requests to exercise your data privacy rights, or concerns about fb008's handling of your personal data, please contact:

Data Protection Officer, fb008
Email: [email protected]

Live Chat: Available 24/7 via the live chat feature on the fb008 Platform. Average response time: under 15 minutes.

fb008 will acknowledge all data privacy requests within five (5) business days and will endeavour to resolve them within thirty (30) days. If you are not satisfied with fb008's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC).